At Luksustasker.dk, we want you to feel secure throughout the entire shopping experience — from the moment you fall in love with a bag to its safe delivery to your doorstep.

Here you’ll find a clear overview of our authenticity guarantee, payment options, delivery information, return policy and data security, so you always know exactly what to expect.

• 100% authenticity guarantee
• Honest pictures and realistic descriptions
• Fast & insured delivery with tracking
• Flexible and secure payment
• 14-day return policy – ​​easy and safe
• Danish company with expertise and personal service
• Customer satisfaction: 4.9 out of 5 – based on reviews from happy customers

We guarantee that all our Mulberry and Louis Vuitton bags are authentic.
Each bag is thoroughly reviewed by us – and, when necessary, by independent experts with years of experience in authenticating luxury brands.

You always receive a verified, original designer bag with documentation of authenticity – so you can shop with complete confidence.

We never show stock photos – but always pictures of the exact bag you are buying.
Each bag is thoroughly described, including natural signs of wear such as patina, wear or small scratches.
You get a realistic and transparent impression, so you can shop with peace of mind.

At Luksustasker.dk, you can pay safely, flexibly, and conveniently using the following methods:

• Visa / Visa Electron / Mastercard / Maestro
• Co-branded Visa/Dankort and Mastercard/Dankort
• MobilePay / Vipps
• Apple Pay & Google Pay
• PayPal (including buyer protection according to PayPal’s own terms)
• Anyday – option to pay in 4, 6, 8 or 10 instalments
• Payment in 4 instalments is interest-free and fee-free (according to Anyday’s terms)
• Klarna – pay now, later, or in instalments
• Please see current terms, interest rates and any applicable fees directly via Klarna
• Bank transfer (by agreement)
• Business customers may pay via invoice (by agreement)

All prices are shown in Danish kroner (DKK). For international payments, your bank may apply its own exchange rates and fees.

Funds are only charged once your order has been dispatched (unless the selected payment service specifies otherwise).
Refunds are always processed using the same payment method used for the original purchase.

Payment Security

All payments are processed by Frisbii, a European payment platform operating in accordance with GDPR and certified to PCI DSS Level 1, the highest international security standard for handling payment data.

Your payment is protected by modern encryption technologies (HTTPS/TLS), 3D Secure authentication, and advanced fraud-prevention systems.

For online card payments in Denmark, additional verification (such as MitID) may be required in accordance with Danish payment security regulations.

We do not store or process your card information — all sensitive data is securely transmitted and processed solely by the payment provider.

Shipping & Assurance

All orders are shipped fully insured for the product’s full value and include a tracking number until delivery.

Third-Party Payment Provider Terms

When paying via PayPal, Klarna or Anyday, their own terms, approval requirements, interest rules and consumer protection policies apply.

Safe Purchase Guarantee

At Luksustasker.dk, you shop with confidence — every item is carefully authenticated, and the entire payment process follows recognised international standards for online payment and data security.

We dispatch all orders within 24 hours on business days.
All shipments are fully insured throughout the entire delivery process and are always sent with tracking (Track & Trace).
You will automatically receive a tracking link via e-mail and/or SMS, and you can follow your parcel via the courier’s official website or app (GLS, PostNord, DAO, DHL, UPS, FedEx and Bring).

Denmark (GLS, PostNord, DAO)

Delivery time: typically 1–3 business days.
You can choose delivery to a Parcel Shop or home delivery – whichever suits you best.

EU Express (DHL, UPS, FedEx, Bring)

Delivery time: 1–3 business days.
All EU orders are shipped as Express from Denmark with direct delivery to your door.
Tracking updates in real time via the courier’s official tracking services.

International Express (DHL, UPS, FedEx, Bring)

Delivery time: 1–5 business days (depending on destination and customs processing).
All international shipments are sent as Express, fully insured and trackable throughout the entire journey.
We include all required export documentation to help your order clear customs more quickly.
Any import duties and taxes outside the EU are payable by the recipient.

Showroom Collection – Aalborg

(Only if selected at checkout)

We will contact you within 12 hours to arrange a collection time that suits you.

Address (by appointment only):
Østre Havnegade 24, 4th floor, apartment 8,
9000 Aalborg

You can choose between:

1) View the bag before purchasing

– At checkout, select “ Pick-up in showroom – Aalborg” and the payment option “Payment upon collection in our showroom”
– You are welcome to view and try the bag, and ask any questions before making your decision
– Payment is only taken in the showroom if you choose to proceed with the purchase

2) Collect a pre-paid order

– Pay online
– Your order will be carefully packed and prepared for collection
– Collect it at the agreed time

Collection is always free of charge.

Service note

We strive to make every step of your experience with Luksustasker.dk pleasant, transparent and secure — and if you ever need assistance, we are always close by.

You always have a 14-day return period, counted from the day you receive the bag.

We handle your return with the same care as when we dispatch your bag — and we are here for you every step of the way.

How to return an item
• The bag must be in the same condition as when you received it
• Trying the bag on is allowed – actual use is not
• The bag must not show signs of wear, perfume, smoke or any other foreign odours
• The certificate of authenticity must be returned
• Any accessories that originally came with the bag must also be returned – this is always clearly stated in the product description
• All returns must be agreed in advance by contacting: info@luksustasker.dk
• We recommend using tracked and insured shipping
• The bag should be sent in its original packaging or equivalent secure packaging
• Always keep the receipt for the return shipment until you receive our confirmation

Once you have notified us of the return, you have up to 14 days to send the bag back.
The return address will be provided once you contact us.

Responsibility for return shipping
The customer is responsible for the return shipment until we have received the package.
For this reason, we always recommend sending returns with both tracking and insurance.

Refunds
Once we have received and approved the bag, you will receive a confirmation by e-mail.
Refunds are issued to the same payment method used for the original purchase.
Refunds are processed within 5 business days, and up to 7 business days during busy periods (e.g. around Christmas).

Would you like to exchange the bag?
Contact us and we will find a solution together.

Do you have any questions?
• info@luksustasker.dk
• Live chat on our website
• Instagram & Facebook: @luksustasker.dk

We protect your information with the same care as your bags.
Everything is handled in accordance with GDPR (EU Regulation 2016/679) and the guidelines of the Danish Data Protection Authority.

– Your data is only used for order processing and customer service

– We never share your information without your explicit consent

– All communication and payment is done via secure, encrypted connections

– Our systems are PSD2 compliant with MitID and two-factor authentication

We are here to help you – whether you need advice before your purchase, extra pictures, video or have questions about delivery and returns.
Write to us at kontakt@luksustasker.dk – we will respond quickly and personally.

Luksustasker.dk – Safe shopping with genuine luxury

Expertise, honesty and care in every single bag.

CVR No.: 45520501 /Luksustasker.dk – Officially registered with the Danish Business Authority.